Summary: A mid-sized US insurance company with 2,000+ employees was spending over $8M annually on fragmented IT operations managed across four vendors. Legacy systems were failing, response times were slow, and the CTO needed to modernise without disrupting daily operations.
Expedite Software Services designed and executed a full IT outsourcing engagement — consolidating vendors, deploying a 35-person dedicated team, and delivering enterprise-grade reliability within 90 days.
Replace four fragmented IT vendors with a single managed outsourcing partner for end-to-end accountability.
Achieve 35–40% cost reduction in Year 1 without compromising service quality or system reliability.
Migrate 12 legacy applications from on-premise infrastructure to a cloud-native architecture on AWS.
Move from 97.2% uptime to 99.9%+ availability across all mission-critical insurance platforms.
Maintain SOC 2, HIPAA, and state-level insurance regulatory compliance throughout the transition.
Establish round-the-clock monitoring and L1–L3 support coverage across US and India time zones.
.NET (C#), Java (Spring Boot), SQL Server, Oracle DB
AWS (EC2, RDS, S3, CloudFront), Azure AD, Terraform
Datadog, PagerDuty, Splunk, CloudWatch
Azure DevOps, Jenkins, Docker, Kubernetes (EKS)
CrowdStrike, Qualys, AWS GuardDuty, HashiCorp Vault
ServiceNow (ITSM), Jira, Confluence, Microsoft Teams
Four separate IT vendors with overlapping scopes, conflicting SLAs, and no single point of accountability for incidents.
12 on-premise applications averaging 3+ unplanned outages per month, costing $200K+ in lost productivity.
Inconsistent security practices across vendors creating audit gaps and regulatory exposure across 14 states.
Average incident resolution time of 8+ hours due to unclear escalation paths and multi-vendor coordination.
Consolidated all IT operations under Expedite with a dedicated 35-person team — dev, ops, QA, and security.
Migrated 12 legacy apps to AWS in 4 phases over 6 months with zero-downtime cutover strategy.
Established a Network Operations Centre with L1–L3 support, 15-minute SLA for critical incidents.
Built unified compliance controls — SOC 2 Type II, HIPAA, and state insurance audits passed in Year 1.
Deployed Datadog + PagerDuty with auto-remediation runbooks, reducing manual interventions by 70%.
Executive-level QBRs with SLA performance dashboards, cost tracking, and continuous improvement roadmaps.
Annual IT spend reduced from $8.2M to $4.9M by consolidating vendors and optimising cloud infrastructure.
System availability improved from 97.2% to 99.95% — zero unplanned outages in the last 6 months of Year 1.
Mean time to resolution reduced from 8 hours to under 2 hours with structured escalation and auto-remediation.
All legacy applications successfully migrated to AWS with zero data loss and zero business disruption.
SOC 2 Type II, HIPAA, and all 14-state insurance audits passed with zero findings in Year 1.
Client expanded engagement to include application development and data engineering in Year 2.